Common Questions
Find answers to common questions about
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No, orders are shipped to addresses located within the United Kingdom only.
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All shipments are sent with tracking to ensure full traceability. Once your order has been dispatched, the tracking information is sent to you by email, allowing you to follow your shipping progress through to arrival.
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If the return is due to defective or incorrect items, or an error on our part, return shipping costs are covered by us. For all other approved returns, return shipping costs are paid by the customer.
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- If you receive an item that is defective or incorrect, contact us promptly at contact@casalunaire.com.
- Your request must include your order number, a description of the issue, and clear photos of the product and packaging where applicable.
- Once the issue has been verified, we will provide an appropriate resolution.
- The resolution includes a replacement at no additional cost or a full refund.
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Requested after 30 days from delivery will not be accepted unless a longer period is required under applicable consumer protection laws.
Got more questions? We've got answers.
Customer Service Hours: Monday to Friday, 09:00 - 17:00 GMT
Email: contact@casalunaire.com
Phone: +31617305746
Or leave a message in our Contact Form